Treat a friend or loved one to a memorable experience with a gift certificate to Victorian Spa! Gift certificates are redeemable for services and merchandise only, and may not be exchanged for cash. Gift certificates are non-refundable, non-transferable, and no change will be given for remaining balances on the gift certificate. All gift certificates
have an expiration date. Guests must bring their original gift certificate with them
to their appointments.
Make an appointment with us today!
At the time of your booking we request a credit card number or gift certificate number to hold your reservation. We require at least 24-hour notice to cancel or reschedule any spa appointment and 72-hour notice for the groups of two or more. Should you need to cancel or reschedule your spa appointment in less than
24 hours, a charge will be made to your card, or in the case of a gift certificate, adjustments will be made accordingly.
In case, you do not show up to your scheduled appointment, you will be required to pre-pay before being allowed to reschedule the service. If you do not show up for the second time, you'll be required to pay for the missed appointment as well
as pre-pay for a future rescheduled appointment.
In order to preserve everyone's schedules, all spa services begin and end at the designated appointment times. We ask that you arrive at least 15 minutes prior
to your scheduled appointment to prepare for your service. If you are late, you deprive yourself of sacred moments in the spa. Guests will be charged for the full amount of the service in the event of late arrival, early departure, or no-show.
Victorian Spa and Wellness Center of Troy, AL, is a tranquil, meditative place. In order to preserve this atmosphere, we ask that you respect the privacy of our other guests and their wish to experience self-renewal. For this reason, children are only allowed in the facility when they have an appointment for a service themselves and are accompanied by an adult. Please turn off all cell phones or put them on silent mode before entering the building.
When booking your treatments, please notify our spa receptionist if you have any allergies, physical disabilities, are pregnant, diabetic, or have any other health concerns. For men, shaving is recommended but not necessary, prior to a facial.
If you choose to shave prior to your facial, please do so at least four hours before your treatment. Shaving is not recommended prior to hair removal or body treatment services. To help you get the most of your experience at Victorian Spa and Wellness Center, be sure to communicate any challenges, concerns, special needs, or questions to your spa therapist so that he or she can assure your experience with us is a positive one. Please leave all valuables in a provided locker. We regret that we cannot be responsible for lost or damaged personal articles. When applicable, you will be provided with a robe and slippers to wear between treatments. During your treatment, you will be draped to protect your privacy. Surrender to the spa experience!
All products and sales are final. Payment is due at the time that services are rendered. Prices in the spa and store are subject to change without notice.